Emergency Plan For Tenants

Sometimes you may be faced with an emergency situation. An emergency is defined as “An event that has occurred with the potential to harm someone, or that may cause further damage to the property if left unattended. Our Property Manager can only guarantee to be contacted during working hours. Therefore if you are faced with an emergency situation, and are unable to contact the Property Manager, listed below is a guideline on items that are classified as an emergency situation and instructions on how to deal with that emergency.

Contact Details for Property Manager

Anna Paras

Ph: 03 9670 2922
Mob: 0425 821 922
Email: anna@crawfordsgroup.com.au

Office Hours:

Monday to Friday 9.00am -5.00pm

If an emergency occurs outside of these hours, try to contact the Property Manager On the mobile number provided, if you are unable to contact us and you have an emergency you will need to contact the relevant service providers. Be very careful with what you arrange and please note that if you go ahead with a repair that is NOT classified as an emergency, the landlord is NOT obligated to pay for any expenses incurred. The following is the recommended course of action to take:

a

Break In & Damage to Glass

  1. Contact your local Police Station and report the break-in immediately.
  2. The Police will give to you a Police Report number – you must report this to your Property Manager the next working day as failure to do so may result in the cost of repairs being invoiced to you.
  3. If there is any other evident damage/s to the property besides glass damage, this must be reported to your Property Manager the next working day.
  4. If for some reason you are unable to contact the Property manager or do not have a return call within a reasonable period of time you may contact the following recommended glazier to secure the property:
    Melbourne Citiglass
    Claude Johnson
    Mob: 0451 370 815
  5. You may instruct the glazier to forward the account directly to our office. If the glass breakage is the result of an act attributable to yourself, you may call the glazier to repair the broken glass; however payment of the invoice must be made by yourself.
  6. The owner WILL NOT pay for the glass account unless you have obtained a Police Report number.

a

Hot Water System Stops Working

Gas

  • If the Hot Water System is gas, check that the pilot light is on.
  • If the hot water system is gas you can seek telephone guidance from the below contractor:
    Prendergast Plumbing
    Neil Prendergast – Mobile 0418 341 563

    • 

Electric

  • If the Hot Water System is electric, check the fuse.
  • If the hot water system is Electric you can seek telephone guidance from the below contractor:
    J.A.G Electrics
    Graeme Miller – Mobile 0418 371 154

    • 

Solar

  • If the Hot Water System is solar, see if the electric booster is operable.
  • You can seek telephone guidance from the below contractor:
    Solarhart 03 9451 9311

    • 

You must also notify the Property Manager/Office on the next working day of any faults with the Hot water system.

a

Gas Leak

  • In the event of a gas leak turn off your gas at the mains immediately if possible you may contact directly:
    Prendergast Plumbing
    Neil Prendergast – Mobile 0418 341 563

    • 

If you are unable to reach our plumbing contractors we suggest you log onto www.agl.gas.com.au to seek an alternative in your area or contact:

a

Burst Water Pipe

  • Turn the water off at the mains immediately.
  • You may contact directly the below listed plumbers:
    Prendergast Plumbing
    Neil Prendergast– Mobile 0418 341 563

    • 

If you are unable to reach our plumbing contractors we suggest you contact:

  • City West Water: 13 WATER (92 837)
  • Yarra Valley Water 13 27 62

You must also notify your Property Manager/Office on the next working day.

a

Electrical Problem That May Cause Harm To the Tenant

  • Do not venture near the source of the electrical problem and contact the electrician
  • You may contact directly the below listed electrician:
    J.A.G Electrics
    Graeme Miller – Mob : 0418 371 154

    • You must also notify your Property Manager/Office on the next working day.

    a

Power Lines Fallen Down

  • Do not venture near the power lines.
  • Call TXU Faults and Emergencies Call Centre on 131 799 immediately.

a

Street Lights not Working

a

Lost Keys or Keys Locked inside premises

You may contact a locksmith directly however the tenant must pay the account. If you lose keys or lock the keys inside during business hours you may collect the office keys however you must provide the Agent with identification for security reasons and you must return the same keys released to our office same day.

a

Explosion or Impact to Building by Vehicle

This is an emergency, try to contact the Property Manager then take the following steps:

  1. If a person is injured call an ambulance on 000.
  2. Call the police & obtain a police report number where applicable.
  3. Call SES (State Emergency Services) on 132 500.
  4. If there is burst water pipes call one of our plumbers listed and turn off the water mains.
  5. If there is electrical damage call 131 626 or our electrician as stated for advice and ensure you turn off the electrical mains.
  6. If there is any structural damage to the property, flooding or electrical problems do not stay in the premises.
  7. Your Property Manager will contact the building insurer the next working day who will send an assessor to attend to any structural repairs.

a

Severe Storm Damage

This is an emergency, try to contact your Property Manager then take the following steps:

  1. Follow steps 1 & 2 above, contact Ambulance & SES
  2. If there are any burst water pipes call any of the above plumbers and turn off the water mains.
  3. If there is any electrical damage call our electrician and turn off the electricity mains.
  4. If there is water damage to the house contact the water extractor company as stated above.
  5. If there is any structural damage to the house, flooding or electrical problems do not stay in the property.
  6. Your Property Manager will contact the building insurer the next working day who will send an assessor and they will attend to any structural repairs.

The following situations are not classified as Emergency Repairs and must be reported to your Property Manager the next working day.

  • Stove/Oven not working
  • Blocked Toilets
  • General Repairs
  • Water Stains
  • Leaking Taps
  • Slow draining Pipes, shower, kitchen sink
  • Hot water system going hot and cold

IMPORTANT NOTE : IF YOU CHOOSE TO GO AHEAD WITH A REPAIR THAT IS NOT CLASSIFIED AS URGENT AND TREATED AS AN EMERGENCY THEN THE OWNER IS NOT OBLIGED TO PAY FOR ANY EXPENSE INCURRED.

THE FOLLOWING UNDER THE RESIDENTIAL TENANCIES ACT IS CONSIDERED AN EMERGENCY: (i) a burst water service (ii) a broken hot water service (iii) a sewerage blockage (iv) a broken sewerage fitting (v) a serious roof leak (vi) a gas leak (vii) an electrical fault likely to cause damage to property or to endanger human life (viii) a fault in the lift in the rented premises (ix) substantial damage caused by flooding, storm or fire (x) a broken refrigerator or washing machine where these are included in the tenancy